Tenant FAQ

There can be a lot for tenants to think about when renting a property, particularly if you have never done it
before. At Nicholas Humphreys, we try to make the lettings process as straightforward and simple as possible. From beginning your property search and asking the right questions at viewings, to deposits and the vacation process there is a lot of information across our website to try and help you on your way. You might also like to look at our FAQ section and if we still haven’t answered your question do just pick up the phone and ask us!

Searching for a property to rent? 

You can register on this website for automatic alerts or you are welcome to call a member of our team on 01202 889088. Once this has been done you will be notified by email whenever a new property is added to our list. You can then call us to arrange viewings.

We normally carry out viewings during office hours. However, if this is not possible for you please contact our Office Manager who will endeavour to find a solution.

Our policy is to submit details of applications to the Landlord of the property who will then be asked to make his/her final selection.

Yes, when you submit your application form and once the Landlord is happy to proceed in principal, we will ask you to pay a holding deposit to take the property off the market. If you subsequently withdraw from the transaction (or are rejected as a result of inaccurate information you have provided) this fee is non-refundable.

We will need to see your passport and two utility bills which confirm your current or most recent address. The application form that you complete and sign will enable us to carry out a check on your credit history. We will also need confirmation of your income from your employer or (if self-employed) accountant and if you are currently renting we will seek information from your present landlord.

It is imperative that you complete the form as accurately as possible. Errors or omissions may result in your application being rejected by the referencing company.

Some Landlords prefer not to accept Housing Benefit (or the terms of their mortgage or insurance may prohibit this) so you would need to ask us the question for each property before viewing. Where a tenant is in receipt of Housing Benefit we will automatically require a suitable Guarantor.

Pets are allowed only with the written consent of the landlord or his agent. We will usually state on our marketing details whether or not pets are considered for the property. If you have a pet please let us have details when you first register with us and we will do our best to help you.

We do not permit smoking in any of our properties.

When you make your application we will ask the length of let you are seeking and we will always let you know whether we believe the property is likely to be available long term. The first contract is usually for a term of 6 or 12 months.

Tenants’ Deposits

We will usually take a deposit equal to 5 week’s rent and this will be protected by a Government approved scheme, the TDS. You will receive a certificate with an identifying number to confirm the amount of deposit held.

Nicholas Humphreys Bournemouth & Wimborne is regulated by ARLA Propertymark, so you can rest assured that your funds will be guaranteed under the Client Money Protection Scheme. Your deposit will be registered with the TDS and cannot be released until both landlord and tenant (or if necessary, an independent adjudicator) agree.

During the Tenancy

Before you move into any property we manage, we will read the meters and will advise the utility companies and the local authority that you are now responsible for these bills. The procedure is reversed when you move out.

Before you move into any property we manage, we will read the meters and will advise the utility companies and the local authority that you are now responsible for these bills. The procedure is reversed when you move out.

You should not make any changes to the property without the express consent of the landlord. Please speak to your Property Manager if there is something you wish to alter.

Yes. If the property is managed by us, a Property Manager will visit you by arrangement after 2 months of the tenancy has elapsed. Thereafter visits will be carried out every 4 months and we will make a report to the Landlord on the condition of the property.

In the event of breakdown of equipment or other problem requiring repair you should contact Harker & Bullman promptly to report the matter. They will then instruct a contractor to visit the property, by arrangement with you, to carry out the repair. In the case of an emergency you should refer to the documentation given to you at the beginning of your tenancy.

Your Landlord may ask us to renegotiate your rent annually or at the renewal of a contract. In either case you will have at least 1 month’s notice of any increase.

If something should happen once your tenancy has started (e.g. change in relationship or your employment) it is imperative that you contact us immediately to discuss the matter. We will use every endeavor to work with you and your Landlord to find a mutually agreeable solution.

However, it must be emphasised that when you sign the Tenancy Agreement you are committing to the stated term and will therefore normally remain responsible under the contract until a new tenant can be found. For this reason, early communication of any problem is essential.

We will contact you at least 2 months before the end of your Tenancy Agreement to see if you wish to renew for a further term. Renewal may be offered on a fixed term or alternatively a rolling Monthly Periodic tenancy where the end date is not pre-determined. Harker & Bullman will work to negotiate a mutually satisfactory arrangement between you and your Landlord.

At the end of the Tenancy

When a tenancy is coming to an end we will probably be asked to remarket and will need to contact you to organise viewings. They will also contact you to arrange for the return of keys and for details of your new address. Once you have moved out of the property an inspection will be carried out using the inventory/schedule of condition agreed with you at the outset. Any discrepancies will be noted and explained to you. If it is considered that a deduction from your deposit is fair and justified this will be discussed and your agreement sought.

At the beginning of your tenancy you will receive a fully itemised Inventory/ Schedule of Condition detailing the property in words and photographs. Included in the description will be any existing marks, scratches etc. and the level of cleanliness will also be noted. Provided that your account is paid up to date and the property (including garden) is returned in the condition it was let to you, excluding any fair wear and tear, you should receive back the whole of your deposit.